سياسة الاسترجاع والاستبدال

Return and exchange policy: To return the products you purchased through the website, please contact customer service on WhatsApp within a maximum of three days from receiving the order. The customer service agent will assist you in completing your request. Please note that the return policy includes some of the following conditions: - Returns do not apply to products purchased from promotional offers or discounted products. - Returns or exchanges do not apply to custom design orders that have been engraved. - Return requests for opened or used products will not be accepted. - The returned products must be unused and remain in the same condition as received, in their original boxes and sealed packaging. Products will be inspected. Due to the nature of our electronic products, we would like to draw the attention of our valued customers that we do not accept returns of products that suffer from damages due to customer misuse or do not function properly. We ask you to understand that this policy is due to the unique characteristics of electronic products, and we are working hard to ensure the quality of our products. In case of any inquiry or technical issue, please contact us directly, and we will be happy to assist you in having a positive experience with us. With every order you receive from us, we will send a user guide containing instructions for proper use and operation of the product. Please read the guide carefully before using the product. We are not responsible for any misuse of the product that leads to damage or breakage. Please follow the instructions precisely and use the product in a proper and responsible manner. This procedure is to ensure the safety of the products and to provide high-quality service to all our customers. Returns of damaged products are limited to manufacturing defects only and do not apply in cases of misuse or failure to follow care instructions. To replace a product due to poor manufacturing or a defect, a clear video of the product connected to a laptop and the bag at the same time, showing the defect, must be sent to support, and technical support will assist. Returned products will have their value refunded after deducting (payment fees and shipping fees), and the funds will be transferred back to the used card after receiving and approving the products at the factory. Please note that the shipping fee is (49 SAR) within Saudi Arabia and (73 SAR) outside the kingdom, and the customer bears the cost of shipping to return the product and packaging in case the product is received in improper packaging.